Prescription - Tel Order
1. Enter Prescription Information including Pupil Distance (Required),
Right Eye (Same as OD) and Left Eye (Same as OS) then "ADD TO CART."
If the customer would rather fax their prescription information, check
the box at the bottom and have them fax it to 760-433-0693 (24 hours/7
days). We encourage customers to fax their prescription, if
possible, in addition to providing it over the phone to avoid mistakes,
but it is not required. After you type it in,
REPEAT
it back to the customer to make sure it is correct. Incorrect
prescriptions entered are costly and very time consuming. Take
your time with the customer. More infor is provided below for
your review.
2. Then go to the final step of determining how fast the customer needs
delivery.
CLICK HERE for Normal,
Rush or Expedited Delivery.
PUPIL DISTANCE:
Important: Pupil Distance is REQUIRED information.
Have them get the PUPIL
DISTANCE (PD)
from their eye doctor if it's not on their prescription. Most of
the time it will not be on their prescription. But, it will be on
file in their doctor's office from their last examination. New
privacy
regulations prevent that information from being given out to anyone
other than the patient or another eye doctor in most cases, so they
must contact their eyecare specialist. We can no longer do that
for
them. Pupil distance can be one or two numbers depending on how
the measurement was taken by their eye doctor. Just enter it as
provided. If there are questions, we'll call the customer.
BIFOCALS:
We don't do bifocals for Wiley X eyewear. The lenses are
too small for bifocals. A "lower" or "add" bifocal cut into the
lens will interfere with
their distance vision and will be so narrow as to render the
lower cut in the lenses useless.
MORE INFORMATION ON ADDING A
PRESCRIPTION ONLINE:
Enter the information
EXACTLY
as the customer provides it. Start with the right eye (OD).
The right eye is always the first line on their prescription if right
or left is not noted on their prescription. If they say there is
a dash before a number, it's a minus sign, so please enter it. If
there is a plus sign in front of a number, enter it. If there is
no plus or minus sign, enter the information without the plus or minus
sign. If there are letters such as SPHERE, (SPH) or PLANO (PL),
enter it. If a cyl, sph, or axis is blank, leave it blank.
SAMPLES of prescriptions and more
information for a slow day (This will put you to sleep):
Sample 1 - Typical Prescription:
Some numbers may be plus instead of minus. The Axis
measurement never has a plus or minus. The PD can be as shown in
the example or two numbers split between the left and right eye.
For example, PD might be 30.5 for the right and 31.5 for the
left. Enter the information as given. If the customer gives
you two PD numbers, don't combine them into one number.
Additionally, they might try and provide Pupil Near or PN. We
don't need it.
|
Sph
|
Cyl
|
Axis
|
Right (OD)
|
-2.25
|
-1.00
|
005
|
Left (OS)
|
-1.00
|
-2.00
|
106
|
PD = 62
Sample 2 - Left or right eye not
noted, nor is sphere, cylinder or axis columns on the prescription.
(This is the lazy eye doctor's prescription format) It's just a set of
numbers handwritten on a piece of paper. Dont' worry, ALL
prescriptions are written in the same format, so if the customer says
they don't know which is the right or left eye on his or her
prescription, don't worry. The first row is always the right
eye, the second row is always the left eye. The first number on
both lines are always sphere or spherical, the second set are always
cylinder (cylindrical), the third is always axis. Sometimes there
will not be preceding zeros for the axis
measurement. It may just say "5" in the axis column. That's
ok as well.
-2.25 -1.00 005
(This first line is
always the right (OD) eye, listed in order of sph, cyl and axis)
-1.00 -2.00 106
(This second line
is always the left (OS) eye, listed in order of
sph, cyl and axis)
PD = 62
Sample 3 - This is an example
of a prescription with something other than numbers in it. In
this example the patient's right eye only requires power. The
left eye requires no power but requires a cylindrical adjustment.
This example also shows the PD split between right and left eye as two
numbers instead of one number as in the previous examples. None
of that technical stuff matters. About the only thing you will
ever see other than numbers is "sph" or "sphere", "PL" or
"Plano", or "---" which is the same as dash or blank or no numbers at
all. If you're uncertain, enter it as given and we'll clarify it
with the customer.
|
Sph
|
Cyl
|
Axis
|
Right (OD)
|
-2.25
|
sph
|
---
|
Left (OS)
|
pl
|
-1.00
|
057
|
PD: R = 28, L = 30
That's all you need to know about prescriptions. Here's a Summary:
- There's always two lines on a prescription. The first line is
always the right eye, and the second is always the left eye.
- Always enter it exactly as the customer gives it to you. If
they just give you a number for sphere and cylinder without the plus or
minus, ask them if there is a plus or minus in front of the
number. If no plus or minus sign is present, it's a plus.
If they say there is a dash in front of the number, it's a minus
sign. Axis never has a minus number.
- Sometimes the SPH column will have pl or plano or be blank or
dashed. That's ok.
- Sometimes the CYL block will contain SPH, sphere, or be blank
dashed. That's ok.
- Sometimes the Axis will be blank or dashed. That's ok.
- Pupil Distance is
required. IT IS NOT OPTIONAL. We cannot produce the
lenses without it. If the customer asks you to call their eye
doctor, you must decline. Recently enhanced privacy laws do not
allow eye examination to be given over the phone to anyone other than
the patient in most cases. They must obtain it and forward it to
us. They do not need a new prescription for Pupil Distance
information. They can send PD by email or phone it in.
- We don't do bifocals for Wiley X
goggles, so if they give you additional numbers called "ADD" or
"lower", that is bifocal information so you need to let the customer
know.
- Sometimes a customer will try and provide "Decenter" or "DC"
information. It is not required so you don't need to enter it.
- You must enter the information accurately. Review it with
the customer after you type it in to make certain it is correct.
Prescription errors are costly.